Refund policy






Return, Refund & Exchange Policy

At Tissagesilk.com, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help with returns and refunds, subject to the conditions below.

1. Eligibility for Returns

  1. You may request a return within 7 days of receiving your order.
  2. Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
  3. Certain items such as scarves, stoles, custom-stitched, altered, or customized products are non-returnable due to hygiene and customization reasons.
  4. Exchanges are available only for wrong or damaged products delivered to the customer. Size, colour, design, or change-of-mind exchanges are not accepted.
  5. To help us process your return or exchange smoothly, we request you to keep a parcel-opening video of your order.

2. Parcel Opening Video

  1. We recommend recording a continuous video while opening your parcel.
  2. Please make sure the video clearly shows the sealed parcel, shipping label, packaging, and the product after opening.
  3. The parcel-opening video helps us quickly verify the order and resolve any concerns regarding damaged, defective, or incorrect products.
  4. For damage, defect, or incorrect-product claims, the parcel-opening video may be requested by our support team to assist with the verification process.

3. Process of Return

  1. Contact our support team at tissageonline@gmail.com or 9235142101 within 7 days of delivery.
  2. Please provide your order number, reason for return, and parcel-opening video, along with pictures/videos if required.
  3. Once the request is reviewed and approved, our team will provide the return shipping instructions and address.
  4. Ship the product back as instructed by our team.
  5. Once the returned product is received and inspected, the refund or eligible exchange will be initiated, subject to our return conditions.

4. Refunds

  1. Approved refunds will be processed to the original payment method within 7–10 working days after we receive and inspect the returned product.
  2. Shipping charges and COD fees, if applicable, are non-refundable.
  3. For prepaid orders, only the eligible product value will be refunded.
  4. Refunds are processed after the returned product has been received and inspected.

5. Exchanges

  1. We allow exchanges only when the customer receives a wrong or damaged product.
  2. Size exchanges, colour exchanges, design exchanges, change-of-mind exchanges, or exchanges for any other reason are not allowed.
  3. For a wrong or damaged product, the customer must notify us within 48 hours of delivery.
  4. Our team may request the parcel-opening video or additional pictures/videos to verify the issue.
  5. Once the issue is verified and the exchange is approved, our team will provide instructions for returning the product.
  6. The replacement will be shipped after the returned product is received and verified, subject to availability.
  7. If the same product is unavailable, an eligible refund will be processed instead.

6. Damaged, Defective or Wrong Products

  1. If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
  2. Please share the parcel-opening video along with clear photographs/videos of the issue, if available.
  3. Our team will review the concern and assist with an appropriate replacement or refund, depending on the situation.
  4. If the replacement product is unavailable, an eligible refund will be processed.
  5. Claims reported after 48 hours of delivery may not be eligible for an exchange or replacement.

7. Important Conditions

  • Products should be returned in their original, unused and unwashed condition, with tags and packaging intact.
  • Products showing signs of use, washing, alteration, stains, perfume, or other changes may not be eligible for return or refund.
  • All returns, refunds, and exchanges are subject to product inspection and verification.
  • Exchanges are strictly limited to wrong or damaged products delivered to the customer.
  • We request customers to keep the original packaging until the return or exchange process is completed.

We recommend recording a parcel-opening video for every order. It helps us provide faster and smoother assistance in case there is any issue with your delivery.