At Tissagesilk.com, we aim to provide a smooth and hassle-free shopping experience. If you need to cancel an order, please read our cancellation policy carefully.
1. Order Cancellation by Customer
- Orders can be canceled within 24 hours of placing the order or before the order is shipped, whichever is earlier.
- Once the order has been processed or shipped, cancellation will not be possible.
- To request a cancellation, please contact us at:
- 📧 support@tissagesilk.com
- 📞 +919219765319
2. Refund on Cancellation
- If your order is successfully canceled before shipping, the amount will be refunded to your original payment method within 7–10 business days.
- For Cash on Delivery (COD) orders, no refund is required as payment is collected at delivery.
3. Order Cancellation by Tissagesilk
We reserve the right to cancel an order under the following circumstances:
- Product out of stock or discontinued.
- Payment not received/failed.
- Order cannot be shipped to your location.
- Suspected fraudulent or invalid transactions.
- In such cases, a full refund (if payment was made) will be initiated.
4. Modification of Orders
- Once placed, orders cannot be modified (such as change in size, address, or product).
- You will need to cancel the order (if eligible) and place a new order.
english
