At Tissage Silk, we strive to provide you with quality products and excellent customer service. If for any reason you need to cancel your order or request a refund, please read our policy below:
Order Cancellation:
- You may cancel your order within 24 hours of placing it without any charges.
- After 24 hours, if your order has already been processed, cancellation will not be possible.
- To request a cancellation, please contact our customer service team at support@tissagesilk.com
Refunds and Returns:
- If you receive a damaged or defective product, please notify us within 48 hours of receipt with photos and a description of the issue.
- You can return unused, unwashed sarees with original tags and packaging within 7 days of receiving them for a full refund or exchange.
- Returns will not be accepted for used, washed, or altered sarees.
- To initiate a return, contact us at support@tissagesilk.com for a return authorization and instructions.
Refund Process:
- Once we receive your returned item, we will inspect it and notify you of your refund status.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 business days.
Exceptions:
- Custom orders are final sale and cannot be returned or exchanged.
- Sale items are also final sale and are not eligible for return or refund unless defective.
Shipping Costs:
- Shipping costs for returns or exchanges are the responsibility of the customer.
- If a product is deemed defective, Tissage Silk will cover the cost of return shipping.
Thank you for choosing Tissage Silk. We appreciate your business and are here to assist you with any questions or concerns. Please contact our customer service team at support@tissagesilk.com or +918081448254 for further assistance.