Last Updated: 01/01/2024
Welcome to Tissage Silk! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website or making a purchase. If you do not agree with these terms, please do not use our website.
Account Registration
To make a purchase on Tissage Silk, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
Product Information
We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not warrant that product descriptions or other content on our website are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Ordering and Payments
By placing an order on our website, you agree to provide accurate and complete information about yourself and your payment details. All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason.
Payments are processed securely through our payment gateway. We do not store your payment information.
Shipping and Delivery
Please refer to our Shipping Policy for information about shipping and delivery.
Returns
If, for any reason, you are not completely satisfied with your purchase, you may return it within 3 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
To initiate a return, please follow these steps:
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Contact our customer service team at support@tissagesilk.com within 3 days of receiving your order.
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Provide your order number, the item(s) you wish to return, and the reason for the return.
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Our customer service team will guide you through the return process, including providing you with a return shipping label.
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Pack the item securely, affix the provided label, and ship it back to us.
Once we receive the returned item and inspect its condition, we will process your refund or exchange.
Exchanges
If you received a defective or damaged item, or if you would like to exchange it for a different size or color, please contact our customer service team within 3 days of receiving your order.
To facilitate a smooth exchange process:
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Contact our customer service team and provide your order number, details of the item to be exchanged, and the reason for the exchange.
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Our customer service team will guide you through the exchange process and provide you with a return shipping label.
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Pack the item securely, affix the provided label, and ship it back to us.
Upon receiving the item, we will process the exchange and ship the replacement item to you.
Conditions for Returns and Exchanges
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns and exchanges are accepted within [number of days] days of delivery.
- The customer is responsible for return shipping costs unless the item received is defective or damaged.
Refunds
Refunds will be processed within 7 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
Intellectual Property
All content on our website, including images, text, logos, and product designs, is the property of Tissage Silk and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works based on our content without our express written consent.
Limitation of Liability
Tissage Silk is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be resolved through arbitration in accordance within the jurisdication of Varanasi only.
Changes to Terms and Conditions
We reserve the right to update, change, or replace any part of these terms and conditions at our discretion. The most recent version will be posted on our website with the effective date.
Contact Information
If you have any questions about our terms and conditions, please contact us at support@tissagesilk.com
Thank you for choosing Tissage Silk!