Tissage Silk Return and Exchange Policy
Last Updated: 01/01/2024
At Tissage Silk, we strive to provide you with a seamless and satisfying shopping experience. We understand that occasionally, you may need to return or exchange a product. Our return and exchange policy is designed to be fair and transparent, ensuring your satisfaction.
Returns
If, for any reason, you are not completely satisfied with your purchase, you may return it within 3 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
To initiate a return, please follow these steps:
-
Contact our customer service team at support@tissagesilk.com within 3 days of receiving your order.
-
Provide your order number, the item(s) you wish to return, and the reason for the return.
-
Our customer service team will guide you through the return process, including providing you with a return shipping label.
-
Pack the item securely, affix the provided label, and ship it back to us.
Once we receive the returned item and inspect its condition, we will process your refund or exchange.
Exchanges
If you received a defective or damaged item, or if you would like to exchange it for a different size or color, please contact our customer service team within 3 days of receiving your order.
To facilitate a smooth exchange process:
-
Contact our customer service team and provide your order number, details of the item to be exchanged, and the reason for the exchange.
-
Our customer service team will guide you through the exchange process and provide you with a return shipping label.
-
Pack the item securely, affix the provided label, and ship it back to us.
Upon receiving the item, we will process the exchange and ship the replacement item to you.
Conditions for Returns and Exchanges
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns and exchanges are accepted within [number of days] days of delivery.
- The customer is responsible for return shipping costs unless the item received is defective or damaged.
Refunds
Refunds will be processed within 7 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
Contact Information
For any questions or concerns regarding returns and exchanges, please contact our customer service team at support@tissagesilk.com.
Tissage Silk reserves the right to modify this return and exchange policy at any time. Please check our website for the most up-to-date information.
Thank you for choosing Tissage Silk!